An issue with Verizon customers in the Chilkat Valley having problems calling 911 has been resolved.
Haines Borough IT contractor Austin Neal said dispatchers reported audio quality issues with Verizon wireless 911 calls on Tuesday.
“Calls were still coming in, but sometimes the audio was only one-way,” he wrote.
Staff sent out an emergency alert via Nixle on Tuesday afternoon directing people to call 907-766-2121 if they were trying to reach emergency services and were Verizon customers.
“The borough notified Verizon, they identified the problem and provided a temporary fix,” wrote Neal.
Verizon engineers have rerouted the company’s local 911 traffic to a backup as they work to repair the issue, Neal wrote.
Last March, Verizon customers had issues with 911 call routing but Neal said the current issue seems unrelated.
“Verizon’s engineers said it was a problem with one of their upstream carriers,” he said. “They rely on other networks to carry their traffic and apparently one of these other networks had the issues.”