When Howsers IGA’s weekly grocery delivery arrived on the barge from Seattle on June 21, all of the dairy, eggs, chilled meat and frozen foods it had ordered were not on board – the distributor had missed the sailing.

Over the weekend, co-owner Mike Ward learned that his distributor, United Natural Foods, had brought the order – which he valued at around $30,000 – from its warehouse to the Alaska Marine Lines terminal in Seattle…