‘Secret shopper’ gives cruise passengers’ view of town

Travelers “used to a very high level of service” on a Holland America cruise can feel a bit lost when they step off the dock in Haines, Lenise Henderson-Fontenot said at Friday’s Haines Chamber of Commerce lunch.

Henderson-Fontenot shared her experiences as a “secret shopper” during a weeklong May cruise.

Karl Heinz, chamber president, introduced her as the owner of The Professional Development Co., and said Henderson-Fontenot “was asked to take a Holland America cruise…