Thank you for exceptional customer service
September 1, 2022
I wanted to acknowledge a local business for their exceptional customer service. Tongass Federal Credit Union is a fairly recent addition to Haines, like myself; I only arrived here to work and create my permanent home this past February. Moving long distance, particularly to a remote location, is stressful in many ways, including financially; and the process of finding a permanent residence has been challenging. TFCU went above and beyond to help with the process. From the VP in Ketchikan to the local team here in Haines, they did everything they could to help and got done what no other financial institution could do. This is the best customer service I have ever received from a financial institution.
TFCU clearly cares about their customers’ needs and sees that relationship as a priority. In my opinion, this community is fortunate to have them as a resource.