June 20, 2013 | Volume 43, Number 24

Apollo not accepting insurance customers

Insurance provider Apollo Medi Trans, a company providing low-cost coverage for emergency medevac flights, is no longer accepting applications for its program due to a hang-up with the Alaska Division of Insurance.

  Marty Hester, deputy director of the Alaska Division of Insurance, said Apollo MT’s license lapsed March 1 and is currently inactive. “At this time, we are performing an ongoing investigation into their licensing,” Hester said.

Hester would not say why Apollo MT is being investigated, and could not say when he expects the issue to be resolved.

Robert Bonestroo, chief fiscal officer for Apollo MT, declined to provide details on the matter. Bonestroo said the company is “trying our best to be compliant with the state.”

“Once that happens, we’ll start signing people up. We’re doing everything in our power to be compliant with the state, but until then we can’t take new people,” Bonestroo said. 

Resident Suzanne Newton said she was declined when she tried renewing her Apollo policy on May 24 and again Tuesday. Newton said she was told that the company was working out insurance issues between the company and state.

Newton said she heard from other Apollo customers that their policies were automatically renewed this spring.

Newton said Apollo coverage and insurance through her job at the school covered a $36,000 bill for an emergency flight to Juneau for a family member last year.